The story we heard wasn’t unfamiliar, but it wasn’t inspiring either. A client called saying they suspected a group of employees had been stealing from them for about a decade and they finally caught one employee in the act of stealing a week ago…so they fired him on the spot. Then they sat down the three other suspects individually, told them they just fired the first employee and asked them if they were stealing too. Not surprisingly all three employees answered “No” and were immediately sent back to work. Now they wanted us to interview these three employees in an attempt to learn the truth. The odds were certainly not in our favor.
The SWOT analysis has permeated business planning, and reinforced biases since the 1960’s. Credit for creating the SWOT analysis process is often debated and usually prescribed to Albert Humphrey from Stanford University. He arrived at this famous acronym while researching why business planning often failed. His creation has certainly helped millions of people develop strategies over the last half a century, even if the process is more effective when it is inverted.
A SWOT analysis it typically conducted by first identifying an organizations strengths, then pinpointing weaknesses before diagnosing likely threats and finally determining potential opportunities. Essentially this process encourages teams to self-identify strengths and use those strengths to avoid weaknesses and threats in order to achieve pre-determined opportunities. When executed in this manner, the SWOT process is solely focused on the planner’s perspective and limits the scope of what they can achieve
“Strengths” are luxuries Certified Forensic Interviewers (CFI) are rarely presented with. The typical investigations CFI’s get contracted for are astonishingly similar. Most of them include multiple suspects, the absence of any evidence, suspects who have been previously interviewed, an investigation that is weeks or months old, and a series of “opportunities” that have been created by the initial investigators. This scenario forces CFI’s to forego the typical SWOT approach and execute a WTSO approach as they prepare for their interviews.
A cornerstone concept of many negotiation, leadership, and interviewing strategies is “don’t lead with your strengths, lead to your strengths” and the WTSO analysis forces interviewers and executives into this mindset. The first two steps involve considering all the potential weaknesses and threats. This immediately focuses the strategist on their counterpart’s perspective, limits biases, and illuminates reasons why any plan may not work. These weaknesses and threats are then leveraged in the third and fourth steps to identify alternatives for increasing the perception of any strengths and leveraging these perceptions to create new opportunities that may not have been previously available.
After agreeing to interview the three employees our weaknesses were immediately clear. All three suspects knew the details of the investigation, knew a co-worker had been fired, knew that they were suspected of stealing, and must’ve known that the company had no evidence because they all went back to work. Our only two strengths were equally clear; our interviewing skills and the fact that we were outsiders and the employees had no previous knowledge of us. The challenge became how to use all those weaknesses to increase the perception of our strengths. The answer was simple. All (we thought) we needed to do was create an opportunity for the subjects to consider that the employee getting fired for stealing wasn’t the start of the investigation, it was actually the beginning of the end of the investigation. Thankfully this approach worked. It wasn’t a clean sweep across all three suspects, but we did receive theft admissions and names of other customers and employees who were involved.
The WTSO analysis starts with one simple question: “Why shouldn’t they?” The executive may ask “Why shouldn’t they buy in?” or “Why shouldn’t they partner with us?” or “Why shouldn’t they want to do this job?” The sales professional may ask “Why shouldn’t they buy this?” The negotiator may ask “Why shouldn’t they agree to this?” The interviewer may ask “Why shouldn’t they tell me the truth?” Answering these questions first forces us to consider our counterpart’s perspective and creates the foundation to increase the perception of our strengths and create new reasons why our counterparts “should” help us achieve the goals we set for our organizations.
Michael Reddington, CFI teaches people to use the truth to their advantage. As the Vice President of Executive Education for Wicklander-Zulawski and Associates he developed the Disciplined Listening Method by integrating key non-confrontational interview and interrogation techniques with current business best practices to provide executives with advantages at every table at which they sit. To learn more contact Michael directly at 800-222-7789 x150 or firstname.lastname@example.org