Best Leadership Training
What is the secret to the best leadership training? The best leadership training starts with the executive's listening skills.
How we gather, synthesize, and present information has a significant effect on our ability to coach people and inspire change. We need to sift through the stories and excuses we are told to identify the root causes and motivations we need to address. This becomes more difficult when people feel the need to save face and preserve their self-image which, in turn, causes them to withhold information, provide partial answers to questions, and frame their responses in a way that fits the narrative they are trying to create.
The Certified Forensic Interviewers at WZ tackle these challenges in every investigation we are involved with. The keys to obtaining the truth in an interview or interrogation are also vital components to effectively navigating leadership conversations. We need to communicate in a credible and fair manner and allow our counterparts an opportunity to save face to achieve our end goals.
Disciplined Listening Method | Leadership Training
Leadership conversations can be equally awkward and difficult for everyone involved. The mantra of The Disciplined Listening Method is, “Focus on the issue not the person. Focus on the resolution not the consequences.” This guiding principle propels leaders through their conversations by:
- integrating key non-confrontational interview and interrogation skills;
- evaluating verbal and non-verbal behavior;
- accurately anticipating opportunities and difficulties, face saving techniques, effective questioning techniques, and;
- specific techniques to diffuse and handle resistance with recognized coaching best practices.
Leaders who understand how to take advantage of the need to save face and develop the ability to identify the nuances of verbal communication and non-verbal incongruences can create more efficient approaches, ask more effective questions, diffuse resistance and achieve long lasting results.
Learn The Disciplined Listening Method from WZ’s team of Certified Forensic Interviewers. Our executive leadership training courses are specifically developed and facilitated for each client to assist with program implementation and increase take-away value. Our commitment begins with our training presentation and continues as we support each attendee’s skill development.